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How we create value

Home  >  EN  >  About us  >  How we create value

At Bakkavor, our focus is to empower all our stakeholders. We do this by living our values whilst leveraging our market insight, expertise, innovation and strong customer relationships to manufacture fresh prepared food (“FPF”) to the highest standards every day.

OUR KEY RESOURCES
OUR BUSINESS MODEL
OUR KEY STAKEHOLDERS

Our Key Resources

c.14,900

skilled, engaged and valued colleagues1

c.2000

high quality, fresh and convenient products1

c.700

suppliers part of our well-established supply chain1

£55.5m

FY24 capital invested to drive returns

31

sites driving efficiency1

3

ESG priorities under our Trusted Partner strategy

1. Post the disposal of our China operations in July 2025


Our Business Model

Business Model Wheel

Underpinned By Our Values

Respect and trust each other
Respect and trust each other

Respect
and trust
each other

Treat each other fairly and include everyone - we’re all on the same side

Care for and support each other to achieve our goals

Build confidence and have trust in one another

Listen to each other and recognise everyone's contribution - we can all make a difference

Keep the customer at the heart of what we do
Keep the customer at the heart of what we do

Keep the
customer at
the heart of
what we do

Always value and protect our customer partnerships

Maintain our commitment to the highest standards of food safety, integrity and quality

Innovate to help customers stay ahead

Stay agile and work together with our customers to anticipate future needs

Get it right,keep it right
Get it right,keep it right

Get it right,
keep it right

Uphold our standards and be consistent every day

Stay safe and look after ourselves and each other

Take responsibility for the impact of our actions on the environment and in our communities

Be fit for the future - learn from our mistakes and invest in our skills

Be proud of what we do
Be proud of what we do

Be proud of
what we do

Aim high, value your efforts and always go the extra mile

Be positive, celebrate and share our successes

Inspire others to work with passion and enthusiasm

Look for change to improve the way we work

Our Key Stakeholders

Colleagues

Colleagues

Customers

Customers

Suppliers

Suppliers

Investors

Investors

Communities

Communities

Click on the icons above to learn how we engage with each stakeholder group.

Colleagues

Colleagues

Customers

Customers

Suppliers

Suppliers

Investors

Investors

Communities

Communities

Our Colleagues Icon

OUR COLLEAGUES

People are at the heart of our business, with c.14,900 diverse and talented colleagues belonging to around 120 nationalities.

Why we engage:

  • Understand what matters to them and incorporate their views into our Group Board decision-making.
  • Make Bakkavor a great place to work where our colleagues feel supported and fulfilled.

What matters to them:

  • A safe and inclusive workplace.
  • A voice in the Group’s decision-making.
  • The opportunity to realise their potential.
  • Support for their needs for fair pay and relevant benefits in the face of ongoing socioeconomic pressures.

How we engage:

  • Regular Site Employee Forum (“SEF”) and Group Employee Forum (“GEF”) engagement.
  • Wellbeing Committee and the I&D Forum.
  • Interaction between colleagues and the workforce engagement Non-executive Director.
  • A Group-wide Employee Engagement Survey (“EES”).
  • Our whistleblowing hotline ‘Speak Up’ initiative.
  • Regular internal communication.
  • Direct online messaging to UK factory workers through a digital portal.
  • Quarterly CEO business updates for senior leaders.
Customers Icon

OUR CUSTOMERS

We have strategic relationships across our grocery retail, online, direct-to-consumer, brand and foodservice customers.

Why we engage:

  • Build long-term strategic relationships through ongoing engagement and investment.
  • Understand our customers’ and consumers’ needs.
  • Support our mutual business models by a fair and transparent approach.
  • Support our customers’ sustainability goals as part of our Trusted Partner ESG strategy.

What matters to them:

  • Opportunities to develop innovative and great-tasting products.
  • High-quality products that meet required technical and food safety standards.
  • Minimised disruption from industry-wide challenges.
  • A collaborative approach to deliver progress on sustainability issues.

How we engage:

  • Regular CEO engagement with key customers.
  • Reviews and updates relating to supply chain risk management.
  • Reviews and updates on inflation impact and outlook.
  • UK market insight updates to understand consumers’ needs.
  • Market updates on latest developments and growth opportunities in US
Communities Icon

OUR SUPPLIERS

Across our well-established global network of c.700 suppliers, we collaborate closely on supply chain management as well as responsible sourcing.

Why we engage:

  • Our products require us to source a breadth of high-quality raw materials that meet food safety and technical standards.
  • Maintain continuity and ensure the integrity of our supply chain through our Responsible Sourcing strategy.

What matters to them:

  • Clarity of forecast requirements to enable delivery on time and in full.
  • Opportunities to improve, innovate and grow their business.
  • A partnership underpinned by trust and transparency.
  • Fair and open discussions on movements in input costs and pricing.

How we engage:

  • Daily engagements with suppliers via our procurement colleagues, workshops and conferences.
  • Regularly review and agree terms of supply and performance and improvement plans.
  • Set expectations of how our suppliers should operate through our Supplier Code of Conduct.
  • Use our Sedex online supply chain platform to monitor and assess labour practices.
Investors Icon

OUR INVESTORS

Regular shareholder engagement is important; to capture feedback, respond and promote their interests, and ultimately deliver value.

WHY WE ENGAGE

  • Share our purpose and strategy and demonstrate how we create value.
  • Establish an effective channel of communication to understand shareholders’ priorities.
  • Regularly capture feedback so that we can respond appropriately and promote their interests.

WHAT MATTERS MOST TO THEM

  • A strong strategy and business model.
  • Long-term sustainable profitable growth to enhance returns.
  • An understanding of business opportunities and challenges.
  • Fair, balanced and understandable reporting.
  • An understanding of our plans in relation to ESG issues, including climate risks.

HOW WE ENGAGE

  • Investor meetings, calls, conferences and events attended by the CEO, CFO and Head of Investor Relations.
  • Updates and responses to queries via bakkavor.com, phone, post, email or brokers.
  • Our Annual Report and Accounts, financial results releases, share price information, RNS and press releases.
  • Reports on the TCFD and the Carbon Disclosure Project.
Suppliers Icon

OUR COMMUNITIES

We operate from 31 sites across the UK and the US and recognise that we need to act responsibly and be a Trusted Partner to our local communities.

Why we engage:

  • Continue as a Trusted Partner with high standards and capability to operate responsibly.
  • Support local economic development by creating jobs and supporting local services.
  • Remain an employer of choice in our local communities, attracting and retaining the best talent.

What matters to them:

  • A business that operates in a safe, responsible and sustainable way.
  • A reduction in environmental impact, including UK food waste, carbon emissions and packaging.
  • Support for local community initiatives and economic opportunities for local people.
  • A business that looks after the health, safety and wellbeing of its colleagues.

How we engage:

  • Group Board oversight of our Trusted Partner ESG strategy, commitments and progress.
  • Consideration for climate-related issues alongside the long-term strategy of the Group.
  • Adherence to the climate transition plan.
  • Review of community initiatives and charity partnership progress.
  • Support local communities through fundraising, donations, volunteering and educational activities.